Privacy Policy
As a company operating various websites and online businesses on the internet, SAKURA EXCHANGE GUAM,INC. (hereinafter referred to as "the Company") recognizes the importance of protecting personal information as a critical management issue. Considering the significance of personal information protection, the Company regards the accurate and secure handling and protection of personal information of all parties involved with the Company as a social responsibility of the organization. The Company, in handling personal information, ensures that all directors and employees comply with laws and regulations concerning personal information, as well as the personal information protection policy outlined below, and strives for continuous improvement.
Date of Establishment September 27, 2018
Date of Revision Janually 20, 2024
Company Name SAKURA EXCHANGE GUAM,INC.
Basic Principles for Personal Information Protection
1. Definition of Personal Information
The Company defines all information that can identify an individual as personal information.
2. Collection, Use, and Provision of Personal Information
The Company establishes a management system for personal information protection and appropriately handles the collection, use, and provision of personal information. The collected personal information will not be handled beyond the scope of the specified purpose and measures will be taken for that purpose.
3. Compliance with Laws and Regulations and Other Standards for Personal Information Handling
The Company complies with laws and regulations related to the handling of personal information, guidelines established by the country such as the Personal Information Protection Law and its related guidelines, and other standards.
4. Special Application of Privacy Policy
In the terms of use or other agreements related to the services provided by the Company, if there are specific provisions that differ from this Privacy Policy, the terms of use or other agreements will take precedence.
5. Security Management of Personal Information
The Company maintains the security of personal information and prevents risks such as leakage, loss, or damage of personal information. In the event of a problem or anticipation of such a problem, prompt corrective and improvement measures will be taken.
6. Handling Complaints and Consultations
The Company establishes a "Inquiry Desk for Personal Information" as a contact point for complaints, consultations, inquiries, disclosure requests, etc., related to the handling of personal information, and responds sincerely and promptly.
Contact Personal Information Protection Consultation Desk (Weekdays 10:00 AM - 5:30 PM, Closed on Weekends and Holidays)
Company Name: SAKURA EXCHANGE GUAM,INC.
Address:1427 GIAA 355 CHALAN PASAHERURT RT 10 A BARRIGADA,TIYAN Guam United States
Name of Certified Personal Information Protection Organization and Contact for Complaint Resolution
7. Display of Privacy Policy
This Privacy Policy is made accessible to everyone by displaying it on our company website and internal network.
8. Continuous Improvement of Personal Information Protection
The personal information protection management system is periodically reviewed and continuously improved based on changes in social situations, advancements in information technology, etc., and is thoroughly implemented among employees. In case of revising this policy, it will be publicly announced on our company's website.
Handling of Personal Information
1. Collection of Personal Information
When collecting personal information for all business operations and employee-related matters, the Company will clearly notify the purpose of use and obtain consent before collecting within the necessary scope to achieve the purpose.
2. Use of Personal Information
The Company will use personal information within the scope of the purpose of use for which consent was obtained at the time of collection, to the extent necessary for performing business operations. If there is a need to use personal information beyond the scope of the agreed purpose, the Company will notify the individual providing the information of the new purpose in advance and obtain consent before using it. The same treatment applies to entrusted personal information.
[Purpose of Use]
The Company will use personal information of customers and others for the following purposes:
[Types of Personal Information Subject to Disclosure and Purpose of Use]
[Type of Personal Information] [Purpose of Use]
Personal information about customers - Responding to various inquiries, questions, and requests
- Providing information about products or services, conducting surveys
- Usage of services provided by the Company
- Operation and management of entrusted tasks
- Performance of related business operations
- Personal information about officers and employees of trading partners and other companies - Necessary communication, negotiations, contracts, etc., for business operations
- Management of trading partner information, processing of payments and income
- Personal information provided through surveys and various events - Aggregation of survey data for service improvement, reporting of results, sending appreciation for cooperation, and contacting as necessary
- Personal information of job applicants - Providing recruitment information to job applicants
- Communication with job applicants
- Management of recruitment activities
- Various procedures for prospective employees
- Personal information of Company employees - Administrative procedures for employee employment and welfare
[Personal Information Obtained Directly other than in Writing]
[Type of Personal Information] [Purpose of Use]
Personal information entrusted by business partners (including personal information acquired by service subscribers using our services) For the execution and management of services provided by the Company
2. Overview of Services Provided by the Company
The personal information obtained by the Company from customers and the methods of obtaining it are as follows:
[Target Customers]
Customers who apply to purchase our products, participate in surveys, events or product samples, subscribe to email distribution services, and apply for membership services
[Service Overview]
Providing product information, sending information about surveys, events, product samples, providing health information, answering inquiries, etc.
1. Personal Information Collection and Acquisition Methods
The types of personal information the Company collects from customers and the methods of obtaining it are as follows:
[Basic Personal Information Collected]
Name, postal code, address, phone number, gender, age, email address, media name, membership status, purchase history, delivery address, preference for DM or email, order details and payment status, consultation details, written correspondence, phone conversation content, responses to questions, etc.
[Personal Information Collected with Customer Consent for Specific Services]
Date of birth, photographs, audio/videos, interview content, responses to products/samples and surveys *These are not necessarily mandatory responses. However, in some cases, services cannot be provided without providing this personal information.
[Acquisition Methods]
Media: Telephone, written correspondence, fax, input forms on the website, email
Method: Applying to purchase our products, participating in surveys, events or product samples, subscribing to email distribution services, applying for membership services
In addition to the above, when customers wish to purchase our products or services, information may be obtained from companies or organizations in a trusted relationship with the Company, as well as through voluntary applications from customers. Additionally, for security management of our facilities, we maintain access logs for entry and exit records and record access logs for evaluating our website. For service improvement purposes, we may also record voice calls.
2. Use of Personal Information
The Company will use the personal information obtained in "1. Personal Information Collection and Acquisition Methods" above for the following purposes. The Company will not use personal information beyond what is necessary to achieve the intended purpose. The personal information held by the Company will be used for the following purposes:
[Purpose of Use]
Personal information obtained from product purchases or sample applications Sending products or samples, payment settlement, after-sales service including returns and refunds
Personal information obtained from campaign or contest entries Confirmation of entries, drawing, arranging and sending gifts
Personal information obtained through cooperation in surveys and various events Aggregating survey data for service improvement, reporting results, sending appreciation for cooperation, contacting as necessary
Personal information of registered members Confirmation during contact with registrants and their families, sending DMs for various services and campaigns, recording content and responses of opinions and inquiries, recording content and responses of consultations, contacting customers for confirmation and requests, after-sales services including re-purchases and sample applications, SMS delivery service, email magazine distribution
3. Provision of Personal Information to Third Parties
Except for the following cases, the Company will not entrust or provide personal information obtained to third parties. Additionally, even if consent is obtained, the Company will establish agreements regarding personal information protection with third parties other than the Company, and make efforts to ensure comprehensive protection of personal information.
- When there is consent from the personal information provider
- When disclosure is required by law
- When requested for disclosure by public institutions such as courts or police
- When it is necessary for the protection of human life, body, or property, and obtaining consent is difficult
- Except for procedures necessary for issuing airline tickets or making reservations for accommodations
4. Joint Use of Personal Data
With respect to personal data obtained from customers through online forms, email, fax, postal mail, verbal communication (phone, etc.), or other written means, the Company will not engage in joint use, except for services such as applications and reservations for airline tickets or accommodations.
5. Management of Personal Information
The Company follows relevant laws, guidelines established by the country, norms, and internal regulations to prevent the loss, destruction, alteration, leakage, and unauthorized access to personal information. The Company appoints a personal information management officer to implement necessary information security measures. Individuals within the company who collect and use personal information receive training on personal information protection and proper management methods. They maintain strict confidentiality of personal information under the guidance of administrators.
6. Handling of Personal Information in Outsourced Business
To achieve the aforementioned purposes, the Company may entrust collected personal data. However, when outsourcing the handling of personal information, the Company limits it to trustworthy parties based on its personal information protection safety standards.
7. Handling of Personal Information in Entrusted Business
If personal information necessary for the execution of entrusted business is included when the Company receives such tasks, the Company strictly manages the collected personal information and uses it within the scope of the contract.
8. Notification of Purpose, Correction, Suspension of Use, Deletion of Personal Information
The Company respects the rights of individuals regarding personal information. If the personal information provider themselves or their representatives request notification of the purpose of use, disclosure of content, correction, addition, deletion, or suspension of use, the Company responds promptly after confirming their identity. To proceed with disclosure and related procedures, refer to the "Inquiries about Personal Information" section. Additionally, after the completion of tasks, personal information acquired for that purpose may be deleted upon confirming its unnecessary nature.
9. Inquiries Regarding Personal Information
If you have inquiries, opinions, consultations, complaints, or other matters related to our personal information protection, please contact the "Inquiries about Personal Information" section.
10. Links to Other Websites
The Company is not responsible for the handling standards and content of personal information on other companies' websites linked from our website. Please review the linked websites' privacy policies.
11. Website Security
Our website uses SSL (Secure Socket Layer) encryption technology for security. SSL is an industry standard for secure communication on the web. It prevents interception by encrypting information before transmission over the internet.
Additionally, for the enhancement of website convenience, improvement, and collection of browsing history, we may use "cookie" technology. "Cookies" are technologies that identify your computer from our website. You can refuse to accept "cookies" or receive warnings when receiving them by configuring your browser settings. Even if you refuse to accept "cookies," you can still use our website, but some features may be unavailable. However, in any case, these technologies are not used for purposes other than understanding website usage, planning, aggregation, and analysis for service improvement.
Furthermore, for service enhancement, we may create and entrust anonymized processed information that cannot identify specific individuals.
12. Request to Individuals Under 18 Years Old
Individuals under 18 years old who provide personal information to the Company are requested to do so with parental consent.
13. Procedures for Personal Information Disclosure, etc.
Requests for notifications of purpose of use, disclosure, correction or deletion of content, suspension of use, or suspension of provision to third parties regarding personal information can be made through our "Inquiries about Personal Information" section.
1) Requests for Disclosure, etc.
1) Requests for disclosure should be sent by postal mail to the "Inquiries about Personal Information" section, along with the necessary documents enclosed in the specified form.
* For detailed procedures, please contact the "Inquiries about Personal Information" section.
2) Documents to be Submitted for the Procedure
For requests for disclosure, please download the following request form (A), fill in the required information, enclose the identification documents (B) for personal verification, and send them to the address mentioned in 1. below. - Company-specified application form (Please request by mail or email) - Identification documents for personal verification (Copy of driver's license, health insurance card, passport, or resident certificate) - 1 copy
3) Requests for Disclosure by a Representative
If the requester is a minor or an adult under legal guardianship, or if the requester's designated representative is making the request, please enclose the following documents in addition to those mentioned in 2. above.
[A. In the Case of Legal Representative] - Document confirming legal representation (Family register extract) - 1 copy - Document confirming the legal representative's identity (Copy of legal representative's driver's license, health insurance card, passport, or resident certificate) - 1 copy [B. In the Case of Designated Representative] - Letter of authorization - 1 copy - Document confirming the representative's identity (Copy of representative's driver's license, health insurance card, passport, or resident certificate) - 1 copy * The identification documents submitted for personal/representative verification will be confirmed by the Company and promptly discarded. If you wish to have them returned, please indicate so in the personal information disclosure request form.
4) Handling Fee
For requests regarding notification of purpose or disclosure of personal information, a handling fee of 50 US doller should be paid in cash or by postal money order, along with the fee for sending personal information via certified mail.
5) Method of Response to Requests for Disclosure
We will respond to your request by sending a written response to the address you provided in the application form.
6) "Purpose of Use" of Acquired Personal Information for Disclosure Requests
Personal information acquired in response to disclosure requests will be handled only within the necessary scope for fulfilling the disclosure request.
7) Non-Disclosure of Personal Information
The Company will not disclose personal information in the following cases:
- When the identity of the requester cannot be confirmed - When the legal representative's authority cannot be verified in the case of requests made by legal representatives - When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party - When there is a significant risk of hindering the proper execution of the Company's operations - When it would violate other laws
14. Handling of Cookies
This site uses cookies. Cookies are files sent from a web server to a web browser, and are stored by the browser containing an identifier (a string of characters and numbers). Later, when the browser requests pages from the server, the identifier is sent back to the server. Cookies can be either "persistent" or "session" cookies. Persistent cookies are stored by the web browser and remain valid until the set expiration date, unless deleted by the user before that time. On the other hand, session cookies expire when the user session ends, such as when the web browser is closed. While cookies usually do not contain information that personally identifies a user, they may store personal information that is linked to information obtained from cookies. This site uses both session and persistent cookies.
Names and Purposes of Cookies Used on This Site
The names and purposes of cookies used on this site are as follows: - Tracking users when accessing and navigating the website using a computer - Using a shopping cart - Improving website usability - Analyzing website usage - Managing and securing the website - Preventing fraud and enhancing website security - Personalizing the website for each user - Targeting advertising of particular interest to specific users - Recognizing the purpose of user activities on the website To achieve these objectives, this website uses Google Analytics and AdWords cookies.
Most browsers allow you to refuse cookies. For example: - In Internet Explorer (version 10), you can click on [Tools], [Internet Options], [Privacy], and then [Advanced] to access cookie handling override settings and refuse cookies. - In Firefox (version 24), you can click on [Tools], [Options], [Privacy], and select [Use custom settings for history]. Then, choose [Accept cookies from sites] and uncheck it. - In Chrome (version 29), access the "Customize and control" menu, then click on [Settings], [Show advanced settings], and [Content settings]. From there, select [Block sites from setting any data] to block all cookies. Blocking all cookies can negatively impact the usability of many websites. If you block cookies, you may not be able to use all the features of the website.
You can delete cookies already stored on your computer. For example: - In Internet Explorer (version 10), you need to manually delete cookie files (refer to http://support.microsoft.com/kb/278835 for deletion steps). - In Firefox (version 24), click on [Tools], [Options], [Privacy], choose [Use custom settings for history], click on [Show Cookies], and then [Remove All Cookies]. - In Chrome (version 29), access the "Customize and control" menu, then click on [Settings], [Show advanced settings], and [Clear browsing data]. From there, choose [Cookies and other site data] and [Clear browsing data]. Blocking all cookies can negatively impact the usability of many websites.
15. Policy Regarding GDPR:
Rights of Data Subjects:
"We respect the rights of data subjects (individuals whose personal information is processed) for access, rectification, and erasure, in accordance with GDPR."
Consent Obtaining:
"When collecting personal information, we obtain explicit consent. You can also withdraw your consent."
Appointment of Data Protection Officer:
"We have appointed a Data Protection Officer (DPO) in accordance with GDPR requirements."
Security Measures:
"We implement appropriate security measures to ensure the confidentiality and protection of personal information. This includes data encryption, access controls, and regular audits."
16. Policy Regarding CCPA
Response to Consumer Rights:
"In accordance with CCPA, consumers have the right to access, correct, and delete their personal information."
Right to Opt-Out of Personal Information Sale:
"If you wish to exercise the right to opt-out of the sale of personal information as per CCPA, please contact us."
Contracting with Data Processors:
"When we use data processors, we establish contracts that comply with CCPA requirements. This ensures appropriate management and protection of personal information."
Security Measures:
"We implement appropriate measures to secure personal information, including data breach prevention, access controls, and regular security assessments."
Contact Information for Personal Information Inquiries
Company Name: SAKURA EXCHANGE GUAM,INC.
Sakura Exchange GUAN, INC. Web Terms of Use
These Terms of Use ("Terms") govern the conditions of use for the web service ("Service") provided by SAKURA EXCHANGE GUAM INC. ("Company").
All users ("Users") of this Service are considered to have agreed to these Terms.
User Registration Users can start using the Service after agreeing to these Terms and completing the specified registration process. The Company may refuse registration if any of the following conditions apply: The User has violated or is judged by the Company to have violated these Terms in the past. Registration was done fraudulently. Any other reason the Company deems registration inappropriate. User ID, Password, and Private Key Management Users are responsible for the management of their private keys, User IDs, and passwords.
Service Fees and Payment Method
The fees for using this Service and payment methods shall be separately determined and published by the Company.
Prohibited Actions
Users must not engage in any of the following actions when using this Service: Violate laws or public morals. Engage in criminal conduct. Infringe upon the intellectual property rights of the Company or third parties. Defame the reputation or credibility of the Company or third parties. Cause economic damage to the Company or third parties. Exploit security vulnerabilities. Attempt unauthorized access. Any other actions deemed inappropriate by the Company.
Suspension or Disruption of Service
The Company may suspend or disrupt the entire or part of the Service without notice for any of the following reasons: System maintenance, inspection, or updates. Force majeure such as fire, power outage, or natural disaster. Any other circumstances where the Company deems providing the service is difficult.
Disclaimer
The Company may change, suspend, or discontinue the Service without notice. The Company shall not be liable for any damages incurred in relation to the Service. The Company is not responsible for any troubles between Users or between Users and third parties.
Entire Agreement Clause
These Terms constitute the entire and final agreement concerning the use of the blockchain service, superseding all prior oral or written negotiations, agreements, or understandings. Users shall have no legal rights regarding any agreements, promises, or guarantees not included in these Terms. Changes or additions to these Terms are invalid unless agreed upon in writing by the Company.
Limitations and Legal Compliance for Blockchain Functions
The bridge or swap services provided by the Company or third parties are not targeted at residents of Japan. Users must comply with the laws of their respective countries and agree to use these services, which automatically swap certain crypto-assets when sent to a smart contract address by the User.
Revision
The Company may revise these Terms as deemed necessary, without notice to Users.
Governing Law and Jurisdiction
These Terms shall be interpreted under the laws of the United States. Any disputes arising from these Terms shall be exclusively subject to the jurisdiction of the state courts in Guam, United States.
Sakura Exchange GUAN, INC. Complaints Policy
1. Introduction
Our Service is committed to providing the highest level of customer service. We value our customers and take their feedback seriously. This Complaints Policy outlines our approach to handling customer complaints to ensure they are resolved promptly, fairly, and transparently.
2. Scope
This policy applies to all complaints received from customers regarding our services, products, or staff. It covers all channels through which complaints may be received, including in-person, by phone, email, or through our website.
3. Definition of a Complaint
A complaint is defined as any expression of dissatisfaction, whether justified or not, regarding any aspect of our services or operations.
4. Complaints Handling Procedure
Step 1: Receiving a Complaint
Complaints can be submitted in person, by email, or through our website.
All complaints will be acknowledged within 24 hours of receipt.
Step 2: Logging the Complaint
Each complaint will be recorded in our Complaints Register with details such as the date of receipt, the complainant's name and contact information, the nature of the complaint, and any relevant supporting documents.
Step 3: Investigating the Complaint
Complaints will be investigated promptly and impartially. The investigation will be conducted by a designated Complaints Officer who is independent of the subject of the complaint.
The Complaints Officer will gather all relevant information, including statements from involved parties and any relevant documentation.
Step 4: Resolving the Complaint
The Complaints Officer will aim to resolve the complaint within 15 business days. If a resolution requires more time, the complainant will be informed of the delay and provided with an estimated resolution time.
The resolution will be communicated to the complainant in writing, including details of any remedial actions taken.
Step 5: Escalation
If the complainant is not satisfied with the resolution, they can request an escalation to senior management.
Senior management will review the case and provide a final decision within 15 business days of the escalation request.
5. Record Keeping
All complaints and their resolutions will be documented and kept on file for a minimum of seven years.
Complaints data will be reviewed periodically to identify trends and areas for improvement.
7. Training and Awareness
All staff will receive training on our Complaints Policy and procedures.
Regular refresher training will be conducted to ensure ongoing awareness and compliance.
8. Review of Policy
This Complaints Policy will be reviewed annually to ensure it remains effective and compliant with relevant regulations and best practices.
Contact Information for Complaints
Customers can submit complaints through the following channels:
Email: info@sakura-guam.com
Website: https://www.sakura-guam.com/helpdesk